Terms of service

TERMS AND CONDITIONS OF SERVICE

Last updated: September 2026

OVERVIEW AND ACCEPTANCE

This website and its commercial services are operated by PawLift (hereinafter, "PawLift", "we", "us", or "our"). Through our online platform, we provide ergonomic pet carriers, travel accessories, and related content and tools (the "Services"). Our store is hosted on Shopify, which provides us with the online e-commerce platform that allows us to offer our Services to you.

By visiting, browsing, registering on, or purchasing from our website, you (the "Customer" or "User") agree to be bound by these Terms of Service, our Return and Refund Policy, and our Privacy Policy. If you do not agree to all terms and conditions of this agreement, you must refrain from accessing the site or utilizing our Services.

SECTION 1 - LEGAL CAPACITY AND ACCOUNT USE

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence. All billing, payment, and shipping details provided must be accurate, current, and complete.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. PawLift reserves the right to suspend accounts or refuse service if fraudulent activity or identity misrepresentation is reasonably suspected.

SECTION 2 - PRODUCT SPECIFICATIONS AND VETERINARY DISCLAIMER

We make every effort to display the dimensions, colors, materials, and proportions of our carriers and harnesses as accurately as possible. However, actual colors may vary depending on the display settings of your screen.

Pet Product Usage Disclaimer:

  1. Mandatory Prior Measurement: The Customer bears full responsibility for measuring their pet (weight, chest girth, and distance between limbs) according to our Sizing Chart before completing an order.

  2. Supervision and Acclimation: PawLift carriers are designed for assisted transport. No animal should ever be left unattended or tied up inside the carrier without active human supervision.

  3. Pre-existing Medical Conditions: If your pet suffers from severe joint conditions, spinal issues, hip dysplasia, or respiratory difficulties, consult a licensed veterinarian prior to using any suspended carrier device.

  4. Pet Behavior Exemption: PawLift assumes no liability for injuries, escapes, bites, falls, or accidents resulting from an incorrect size chosen by the Customer, improper harness fastening, or sudden unpredictable reactions from the pet.

SECTION 3 - ORDERS AND CANCELLATION RIGHTS

Any purchase order submitted constitutes an offer to purchase subject to PawLift's acceptance. We reserve the right to limit order quantities or reject any order for legitimate commercial reasons (such as billing inconsistencies, suspected unauthorized resale, or inventory shortages).

Because we process orders rapidly to fulfill delivery timelines, order cancellations cannot be guaranteed once an order enters the fulfillment stage; in such cases, the Customer must follow the standard process outlined in our Return and Refund Policy.

SECTION 4 - PRICING, CURRENCIES, AND TAXES

All prices displayed are subject to change without notice and reflect the rates in effect at checkout.

  • Cross-Border Commerce and Customs: Unless expressly stated during checkout, listed prices do not include local import duties, tariffs, VAT, or custom clearance fees that may be levied by the destination country. Any such charges are the sole responsibility of the recipient.

  • Payment Methods: By submitting payment information, you represent that you have legal authorization to use the payment method. Fraudulent charges or unwarranted chargebacks will be pursued through commercial and legal channels.

SECTION 5 - INTERNATIONAL SHIPPING AND COVERAGE

All transit times communicated on the platform are logistics estimates and do not constitute guaranteed deadlines, as shipments may be affected by factors outside our direct control (customs delays, adverse weather, or postal strikes).

  • Insured Shipping Coverage: PawLift provides tracked and insured international delivery. We assume responsibility for replacing items confirmed officially lost in transit by the carrier or delivered with significant damage sustained during transit, provided the Customer notifies us within 5 business days of delivery or loss confirmation.

  • Incorrect Addresses: We are not responsible for lost or failed deliveries resulting from inaccurate or incomplete shipping information provided by the Customer.

SECTION 6 - 30-DAY COMMERCIAL GUARANTEE AND RETURNS

PawLift provides a 30-Day Satisfaction Guarantee effective from the carrier delivery date. Exercising this guarantee, as well as statutory consumer withdrawal rights (such as those in the European Union), is governed entirely by the hygiene, inspection, and return criteria set forth in our [Return and Refund Policy].

SECTION 7 - INTELLECTUAL PROPERTY

All materials published on this website—including but not limited to brand names, logos, infographics, sizing charts, imagery, descriptions, UI design, and source code—are the proprietary property of PawLift or its licensors, protected by international intellectual property and copyright treaties.

Unauthorized copying, scraping, reproduction, modification, or commercial exploitation without prior written consent is strictly prohibited.

SECTION 8 - THIRD-PARTY LINKS AND TOOLS

Our store may integrate third-party payment gateways, tracking widgets, or links to external sites. PawLift exercises no operational control and assumes no liability for the technical functionality, content, or privacy practices of these third-party services.

SECTION 9 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law:

  1. Products are provided with our express warranties and mandatory statutory consumer guarantees; all other implied warranties are disclaimed to the extent legally permissible.

  2. PawLift, its directors, employees, and technology partners (including Shopify) shall not be liable for any indirect, punitive, special, or consequential damages resulting from product misuse, disregard of fitting guidelines, or animal behavior.

  3. In all events, PawLift's maximum aggregate financial liability arising out of any purchase shall be limited strictly to the actual purchase price paid by the Customer for the item.

SECTION 10 - INDEMNIFICATION

You agree to defend, indemnify, and hold harmless PawLift, its affiliates, directors, officers, employees, and partners from any claims, damages, liabilities, or legal costs (including legal fees) arising from your breach of these Terms, misuse of our products, or violation of applicable laws.

SECTION 11 - SEVERABILITY

If any provision of these Terms is deemed unlawful, void, or unenforceable by an authorized court, such provision shall be enforced to the maximum extent permitted by law, and the unenforceable portion shall be severed without invalidating the remaining provisions.

SECTION 12 - CHANGES TO TERMS OF SERVICE

We reserve the right to revise or update these Terms of Service at any time. Any changes will take effect immediately upon being posted on this website, and continued use of the site implies acceptance.

SECTION 13 - GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where PawLift's operating corporate entity is registered, without prejudice to any non-waivable statutory rights granted to consumers under the mandatory laws of their home country.

SECTION 14 - CONTACT INFORMATION

For questions regarding these Terms of Service or corporate inquiries, please reach out to:

  • Brand Name: PawLift

  • Company / Legal Entity: [INSERT LEGAL BUSINESS NAME OR SOLE PROPRIETOR NAME]

  • Support Email: pawtienda@use.startmail.com

  • Registered Address: [INSERT REGISTERED BUSINESS ADDRESS]

  • Tax / Business Registration Number: [INSERT TAX ID / VAT / EIN / REGISTRATION NUMBER]