Shipping policy

INTERNATIONAL SHIPPING POLICY

At PawLift, we ensure your order travels safely using our Insured International Shipping Service, providing full tracking and transit protection from our fulfillment facilities straight to your doorstep.

1. Order Processing and Handling

  • Processing time: Orders are verified, packed, and dispatched within 24 to 48 business hours following payment confirmation.

  • Confirmation email: Once processed, you will receive an automated confirmation email detailing your order items.

  • Orders placed over weekends or official holidays will be processed starting the next business day.

2. Estimated Delivery Timeframes

We ship worldwide. Once dispatched, standard transit times are as follows:

  • United States, Canada, and Mexico: 7 to 14 business days.

  • Spain and European Union: 8 to 15 business days.

  • Latin America (Chile, Colombia, Argentina, Peru, Ecuador, Brazil): 12 to 22 business days (subject to national customs procedures).

  • Rest of the World: 15 to 25 business days.

Note: Delivery times are transit estimates. Unforeseen occurrences such as customs clearance holds, severe weather events, or postal service strikes may occasionally impact delivery dates.

3. End-to-End Tracking

  • As soon as your order is shipped, you will receive an email containing your official tracking number and carrier tracking link.

  • Please allow 2 to 4 business days for carrier systems to register initial checkpoint scans after international airport dispatch.

4. Insured Shipping Protection

Every parcel is backed by transit damage and loss protection:

  • Lost Packages: If the carrier confirms the package has been lost in transit, or if tracking shows no movement for more than 30 business days, we will immediately issue a free replacement or a full refund.

  • Damaged Shipments: If your carrier arrives damaged due to postal handling, contact us within 48 hours of delivery with clear photos of the packaging and product to receive a free replacement.

5. Delivery Address Accuracy

  • Customers must verify that their shipping address is entered accurately and completely (including apartment, suite, street numbers, and postal codes).

  • Address changes can only be accommodated within 2 hours after checkout. Once a shipping label is created, we cannot reroute packages in transit.

  • Return freight costs stemming from incorrect addresses or failed collection attempts at local pick-up points are the customer's responsibility.

6. Customs, Duties, and Import Taxes

  • Most international shipments fall within personal consumption duty-free thresholds (de minimis).

  • However, should local customs authorities assess taxes, tariffs, or import administrative fees, these charges remain the sole legal responsibility of the recipient.

7. Shipping Inquiries

Need assistance with tracking or delivery? Contact our team at:

  • Email: pawtienda@use.startmail.com

  • Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT-3)